In addition to the Native Hurrtrak SMTP E-mail capabilities, the system also interfaces with the Outlook address book and E-mail send capabilities of Microsoft Outlook.

There are several important considerations when using this capabilities that you should be aware of:

1.  Make sure your Email Contact folders in Outlook are marked as “Show this folder as an Email Addressbook”. This is a setting in the properties of each contact folder.

2. Outlook 98/2000 installed in the Internet Only Mode (IMO) (Help|About in Outlook) is not supported.  This is because Microsoft does not support Extended MAPI in IMO.  Microsoft got rid on IMO mode starting in Outlook 2002.  Subsequent version of Microsoft Outlook and those installed in C/W mode and Exchange Server installations are OK.

3.  When setting up your E-mail capabilities in Hurrtrak, be certain not to select very large contact folders.  If you do so, performance will be greatly impacted when showing address book entries.  It is difficult to put an exact number on this but folders with more than 5000 entries should be avoided.  If you are in a large corporate environment where you do have large contact folders, I suggest you copy your Hurrtrak contacts from the large folder to a new Outlook contact folder and only select that folder in Hurrtrak E-mail setup.

4.  Although rare, on some installations, when you send an e-mail from Hurrtrak using the Outlook option, the e-mail may remain in the drafts folder.  Leaving MS Outlook open and setting your Outlook system to automatically send/receive every X minutes should take care of this.  If this does, please report this to us and, until it is resolved, manually send this e-mail from Outlook.  Please include a screen shot of your Microsoft Outlook's Help-About screen if you contact us for support.